Once we receive your order we start working on it right away, therefore it may not be possible to cancel an order that is in process. To request a cancellation please contact us at 1 (888) 398-0017 or returns@purelightstyle.com and we will attempt to stop or modify the order.

Once an item has shipped, cancellation is not possible. In most cases custom, special order and non-returnable items cannot be cancelled. Cancellation requests may take several days to process and you will be sent an email upon confirmation.

If an order ships prior to confirmation, you may have the option of returning the item once it is received. A refund will be issued following the standard return process.

RETURNS EXCEPTIONS: WE ARE UNABLE TO ACCEPT RETURNS FOR:

• Products that are clearly marked non-returnable on the product details page
• Products that have been assembled or installed
• Products without original packaging or not in their original condition
• Products with crystals that have been unwrapped
• Custom orders, including those that are made-to-order or customized to your specifications, with the exception of CDN Antler Designs products
• Light bulbs
• Large quantities of the same product
• Open-box or clearance items

RESTOCKING FEES:

If returning an item under remorse, you the customer are responsible to pay for return shipping, as well as any applicable restocking fees would apply.

The item must be returned in resalable condition, and within 30 days of requesting the return. If the item does not come back in resalable condition, we would provide photos and an explanation for the denial of credit.

BRANDS WITH A NO RETURNS OR EXCHANGES POLICY, ALL SALES ARE FINAL:

• Slamp
• Renwil
• Mater
• Masiero
• Ozzio Italia 

At Pure Light Style, we strive to offer the highest quality products and ensure customer satisfaction. However, we regret to inform you that the above listed brands have specific policies in place that do not allow returns. We understand that this may come as a disappointment, and we apologize for any inconvenience caused.

While returns are not possible for these particular brands, we are committed to assisting you in finding the right lighting fixture that meets your needs and preferences. Our dedicated team is available to provide expert guidance, answer any questions you may have, and help you make an informed decision.

We encourage you to take advantage of the following resources to ensure a successful purchase:

1. Detailed product information: Our website and product catalogs provide comprehensive details, specifications, and images to help you make an informed choice. We recommend thoroughly reviewing this information before making a purchase.

2. Personalized assistance: Our knowledgeable staff is here to assist you throughout your shopping experience. Whether you have questions about specific products, need guidance on compatibility or design considerations, or seek alternative options, we are ready to provide the support you need.

3. Warranty coverage: While returns may not be possible for the above listed brands, it's important to note that all our products come with manufacturer warranties. In the unlikely event of a defect or performance issue covered by the warranty, we will work closely with you and the manufacturer to ensure a resolution.

We genuinely value your business and want to ensure that you are completely satisfied with your purchase. If you require any further information or have specific concerns, please do not hesitate to contact our customer support team support@purelightstyle.com We are here to address any queries and provide assistance in any way we can.

Once again, we apologize for any inconvenience caused by the limited return policy for the above listed brands. We appreciate your understanding and look forward to serving you with the utmost dedication and professionalism.