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Returns

Warranties:

Most of our manufacturers (brands) guarantee their products with a warranty. Please contact us at 1 (888) 398-0017 or sales@purelightstyle.com if you have questions regarding a specific product warranty.

Cancellations, Refunds, and Returns:

If for any reason you are not completely satisfied with your purchase you may return it within 30 days of receipt, unless otherwise noted on the item’s product page, for a full refund. Items must be new, in uninstalled condition and in the original product packaging. Please send an email to returns@purelightstyle.com or call us at 1 (888) 398-0017

If your order has shipped, you (the buyer) will be responsible for actual return shipping charges and any applicable restocking fees. Refunds will only be issued to the original credit card, debit card or payment portal that you used when placing your order. Your refund credit will be issued after the item has been received and inspected.

Once we receive your order we start working on it right away, therefore it may not be possible to cancel an order that is in process. To request a cancellation please contact us at 1 (888) 398-0017 or returns@purelightstyle.com and we will attempt to stop or modify the order.

Once an item has shipped, cancellation is not possible. In most cases custom, special order and non-returnable items cannot be cancelled. Cancellation requests may take several days to process and you will be sent an email upon confirmation.

If an order ships prior to confirmation, you may have the option of returning the item once it is received. A refund will be issued following the standard return process.

RETURNS EXCEPTIONS: We are unable to accept returns for:

  • Products that are clearly marked non-returnable on the product details page
  • Products that have been assembled or installed
  • Products without original packaging or not in their original condition
  • Products with crystals that have been unwrapped
  • Custom orders, including those that are made-to-order or customized to your specifications, with the exception of CDN Antler Designs products
  • Light bulbs
  • Large quantities of the same product
  • Open-box or clearance items

Restocking fees:

If returning an item under remorse, you the customer are responsible to pay for return shipping, as well as any applicable restocking fees would apply.

The item must be returned in resalable condition, and within 30 days of requesting the return. If the item does not come back in resalable condition, we would provide photos and an explanation for the denial of credit.

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