* All Gus* Modern products are subject to an 8% shipping fee
Order Confirmation:
As soon as you place your order, you will receive an order confirmation e-mail. This means that we have received your order in our system and pre-authorized your credit card for the purchase.
As soon as we receive your order, we automatically reach out to our suppliers to confirm that it is in stock and available for immediate shipment. If your item is on backorder or unavailable, we will void the pre-authorization and reach out to you via e-mail. If your item(s) are available for immediate shipment (within 5 business days), we will process the charges and submit the order for shipment.
Order Shipment:
If your order is stock and we process the charges to your credit card, it will ship within 5 business days from the date of your order.
Once we have confirmation that stock is available, we will send you tracking information within 24 hours to the e-mail address you provided when checking out. If you do not receive tracking information from us within 5 business days of your order, feel free to follow up with us at orders@purelightstyle.com
Estimated delivery times range between 3 to 9 business days
We offer free standard (ground) shipping to our customers on each and every order to all 10 provinces with the exemption of Nunavut, Northwest Territories, Labrador and the Yukon. Shipping quotes are available for these exempt areas. Please call 1 (888) 398-0017 or email sales@purelightstyle.com for rates and additional information.
CDN Antler Designs are a custom made to order product, delivery approx. 5 weeks from when the order is received
Please note, we do not ship to P.O. Boxes
Damages:
Please inspect the packaging of your item(s) when they arrive. If you notice any damage you should immediately make note of it with the shipping carrier when signing for delivery.
In addition, we request that you provide photos of the damaged item(s). If your item(s) do arrived damaged, please contact us within 72 hours by phone 1 (888) 398-0017 or email returns@purelightstyle.com with photos and a brief description and we will process an insurance claim on your behalf.
Please retain the original product packaging as it may be required for returning the damaged item(s).